Supported protocols and gateways
Supported protocols
Cloud Remote Access supports the following protocols:
- Remote Desktop (VNC)
- Shares the desktop of the remote device
- Mouse and keyboard for interaction
- Secure Shell (SSH)
- Console for command line access
- Keyboard for interaction
- Terminal (Telnet)
- Protocol used for old device types
- Console for command line access
- Keyboard for interaction
Important
Telnet is considered to be an insecure protocol lacking built-in security measures. For network communication in a production environment we highly recommend you to use the SSH protocol instead.
Supported gateways
Cloud Remote Access supports the following gateways:
- Netcomm NTC 6200
- Gateway router device
- Agent software (4.2.1 or later)
- VNCProxy plugin (2.0 or later)
- Casa Systems (NetComm) NTC-220 series
- Gateway router device
- Agent software (1.0.0 or later)
- Linux agent
- Can be used on any linux-based gateway device
- Version 4.0.0 or later
- Third-party devices
- Many third-party devices are supported, for details see Cumulocity Partner Devices Ecosystem.
Compatibility and limitations
VNC protocol
The following versions of the VNC protocol are currently supported:
- RFB 003.003
- RFB 003.007
- RFB 003.008
The functionality has been tested on the following VNC servers:
- Real VNC 5.3.2
- Tiger VNC 1.6.0/1.7.0
- TightVNC 1.3.9
- EfonVNC 4.2
- Vino
The following operating systems/browsers are currently supported:
| Operating system | Browser | Touch | Swipe | Keyboard | Pointer |
|---|---|---|---|---|---|
| Windows 10 | Edge 38 | Yes | Yes | Yes | Minor |
| Windows 10 | Firefox 51 | Yes | Yes | Yes | Yes |
| Ubuntu 16.04 | Chrome 56 | Minor | Yes | Yes | Yes |
| Ubuntu 16.04 | Firefox 51 | Minor | Yes | Yes | Yes |
| MacOS | Safari | Yes | Yes | Yes | Yes |
| iOS 10.2.1 | Safari | Yes | Minor | No | n/a |
| Android 6.0.1 | Chrome | Yes | Minor | No | n/a |
| Android 6.0.1 | Stock browser 5.0 | Yes | Minor | No | n/a |
Telnet protocol
The following limitations apply to Cloud Remote Access for Telnet:
| Area | Scrolling | Reflow on width change | Bitmap fonts | Vector fonts | Mouse tracking | Application keypad | Tabs | Split screen |
|---|---|---|---|---|---|---|---|---|
| Console | Yes | No | Yes | Yes | Yes | Yes | ? | Yes |
| xterm | Yes | No | Yes | Yes | Yes | Yes | No | No |
SSH protocol
For Cloud Remote Access for SSH, the same limitations as for Telnet apply (see above). Moreover, the following additional limitations are known:
- International characters are not supported yet.
- Only a limited number of control characters is working.
- Mouse movements are not supported.
- SSH version 1 is not supported.