Smart Field Services

More profitable services, more productive customers

Looking to increase margins by controlling costs for service visits? Smart field services help equipment makers deploy technicians and repair specialists more productively.

With data from sensors, devices, and connected equipment, you can tell when your customer’s assets need servicing, and exactly what intervention is needed. Use these powers to send technicians to field sites only when they’re needed—and complete the job on the first visit. Targeted services that help your customers maintain greater uptime also increase your value as a strategic provider of aftermarket parts and services. Climb the IoT maturity curve with smart field services.

Smart field services elevate your customers’ experience to a completely new level. By offering prompt services that meet their needs and help them maintain uptime, you become a critical partner for your customers’ success. Greater customer loyalty improves customer retention and builds your reputation, fueling new product sales.

The numbers tell the story

110 billion dollars

in global revenue growth that could be captured through tech enablement of industrial service
40%

achievable reduction in field-service costs through reduced in-person visits
40%

less time to repair through proactive services

Increase technician capacity

With insights from IoT connected equipment, you can perform remote diagnostics to understand the condition of customer equipment. Schedule technician visits based on real need and optimize routes to reduce unproductive visits and increase first call repair rate.

Optimize component management

With insight into the real-time status of equipment in the field, you can better manage spare parts and components. Become a trusted supplier of spares for your customers—and capture more aftermarket revenue—by aligning inventory of critical spares with expected replacement needs.

Enhance quality and reliability

Empower field service teams to service equipment with direct knowledge on any potential issues, including actual conditions and predicted remaining service life, before they arrive. IoT delivers insights to plan services and eliminate corrective needs.

Provide guidance to the customer without going onsite

Condition monitoring enables data-driven understanding of equipment performance and conditions, so the equipment maker can use high-value technical service teams more efficiently, reducing the number of service visits needed and making each visit more productive.