Remote Monitoring
Gain insights into equipment use and performance
Historically, equipment makers have had little information about how their products are being used in the field. Instead, they have relied on users to inform them of failures, using inefficient manual processes to manage equipment.
IoT-enabled remote monitoring allows internal field service and product development teams to incorporate live data into their service management and product evolution processes.
Use these powers to gain data you need to develop new product features faster, more easily update software and firmware, and focus on delivering the capabilities that matter most to your customers. IoT remote monitoring is the first step to climbing the IoT maturity curve.
We’ve been able to learn so much about how our compressors actually run on-site, and we’re using that information to make improvements that directly benefit our customers. With energy efficiency as a top priority for most companies right now, we are able to use our machine-learning platform to identify opportunities that deliver real value.
Jair Junior
Automation Projects Manager
Mayekawa Mycom
The numbers tell the story
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80%
of equipment loses contact to the end customer
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70%
of organizations do not have a firmware upgrade plan
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50%
increase in win rate for equipment manufacturers that developed connected products with Cumulocity
Collect real usage data
Forget customer questionnaires and guesstimates—collect real data on how your equipment is used in a production setting for insights into how your customers actually use, or misuse, your products.Make more informed product development decisions
With a clearer understanding of how equipment is used in the field and the drivers of maintenance issues and performance breakdowns, your product development efforts can be better focused on the most impactful areas for your customers.Build customer loyalty
With insights into how your customers use your products, you can analyze adoption of new features and functions, and arm product development managers with insights needed for data-driven product development.Increase equipment quality
Connected equipment sends real-time information on conditions and potential failures, as well as enabling IoT remote management of firmware and software updates to improve operating quality and enhance security.
“How do I choose the IoT solution that’s right for me?”
IoT buyer's guide
The IoT buyer’s guide covers what makes an IoT project succeed, what capabilities a survey of enterprise IoT projects revealed were critical, and advice on what to look for when considering an IoT platform.