Contacting product support

Product support for Cumulocity IoT is provided to licensed customers by the Software AG Global Support team, who you can access on the Software AG Empower web site at There you will find information about how to contact us via email or phone. Some services on this site may require your Empower login ID and password.

For further information on the Software AG Empower product support website, see also Additional resources.

If you are using Cumulocity IoT on a trial basis, you can refer to our free TECHCommunity pages at for information sources such as user forums and FAQs.

If you are interested in acquiring a commercial license please contact us at